EXCEL YOUR CUSTOMER JOURNEY
2025 Award-Winning Agency Specializing in
Customer Journey Mapping, Optimization, and Profit Management -Tailored for SMEs.
Recipient of the Leadership Excellence Award for Outstanding Achievements in Customer Journey Strategy and Business Growth.
We help enhance your customer experiences and increase profitability, by both creating strategy and operate as man-power for you, using our key elements: sales-psychology, neuromarketing, digital process improvement & customer service strategies.
We bridge the gap between brain science and creativity - turning insights about human emotion and decision-making into marketing experiences that truly move people.
Our 3 Core Areas Of Expertise:
Customer Journey...
Visualize and Understand Your Customer's Experience:
We create detailed maps of your customer's interactions with your business, identifying key touchpoints and areas for improvement. This insight allows you to understand your customers patterns and comes with strategy and execution.
Enhance Each Interaction for Maximum Impact:
By analyzing and refining each stage of the customer journey, we help you eliminate friction points and streamline processes. This optimization leads to improved customer experiences, increased engagement, and higher conversion rates.
Align Customer Experiences & Business Profitability:
We focus on strategies that not only enhance the customer journey but also drive profitability. By aligning customer satisfaction with your business goals, we ensure sustainable growth and a healthier bottom line.
Award-winning Founder & MD
Founder & Managing Director,
Maja Säholm Westling.
Passionate about helping businesses craft an elite customer journey that strategically drives growth.
With 14 years of experience spanning wholesale, retail (physical & digital), customer service, and marketing, Maja has previously worked with, and for, some of the world’s most prestigious luxury brands. Her expertise allows her to approach customer experience from multiple perspectives, enabling businesses to make meaningful, strategic decisions surrounding sales, customer service and marketing activities, that strengthen customer connections and create sustainable sales growth.
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